Watch the full video: How to Identify and Fix Data Errors (4 min)
Once the template passes, Readily scrubs every row against the validation rules for that universe. There are two ways to review what it found: in the platform on the Data View, or in the Excel error report. Both show the same issues, so use whichever you prefer. The example below has 99 issues across 54 records.
Upload and let the scrub run
Upload your file as usual. Readily checks the template, ingests the rows and validates them. When it finishes you are on the Data View tab of the submission.
Read the Issues panel
On the right, Validate rows lists each kind of issue with a count of affected rows: for example Inconsistent Logic (27 rows), Blank Field (5), Whitespace (3) and Character Limit (1). The spreadsheet on the left shows your data with problem cells highlighted.
Filter to one issue type
Click an issue type, such as Whitespace, and the grid narrows to only the rows with that problem ("Showing 3 rows where Whitespace..."). Working one issue type at a time is much easier than scanning the whole file. Clear filter takes you back to all rows.
Hover a cell to see the exact problem
Hover over any highlighted cell to read the specific error, for example "Column Enrollee Last Name has leading or trailing whitespace. Value: ' Anderson'". The message tells you the column, the rule and the offending value.
Drill into Inconsistent Logic by column
Large groups like Inconsistent Logic expand into a list of the columns involved (AOR/Equivalent notice Receipt Date, Time the request was received, and so on). Click one column to focus on just those rows and fix that issue completely before moving to the next column. Yellow Compliance Warning cells explain the rule that applies, such as when a field must be "None".
Mark warnings as reviewed
Warnings are flags to verify, not necessarily errors. When you have confirmed a value is correct, use Mark as reviewed; reviewed columns turn green in the list so you can see what is left.
Or download the error report
Click Download error report to get the same findings as an Excel workbook. It opens with an Overview & Instructions sheet that explains the universe, the lookback period and how to read the report.
Use the Scrubbing Summary sheet
The Scrubbing Summary lists every check that ran, how many rows passed or failed, and the number of cell violations. Below it is a column-by-column breakdown so you can see, for example, that one row failed the Enrollee Last Name rule and which row it was.
Use the Scrubbing Data sheet
The Scrubbing Data (PASS-FAIL) sheet is the most useful view: your data with failed cells shaded red (fail) or orange (warning). Scroll to the far right for the Scrubbing Notes column, which lists every issue found on that row in plain language.
Filter by color to work in batches
Use Excel's Filter by Color on any column to show only the red fails or only the orange warnings, then fix each batch in your source file.
Fix the source file and resubmit
Make all corrections in your original file, not in the error report, and upload it as a new version on the same submission. Readily scrubs it again. Repeat until there are no fails and every warning has been checked.
Use Comments to ask questions or explain discrepancies
The Comments section at the bottom of the submission is shared with the health plan. Tag their team members to ask about a rule, or to explain a value that is correct but looks unusual, so the conversation stays attached to the submission.
Tips
Three categories: Submission errors (the file itself, such as a template mismatch), Fails (a row breaks a required rule and must be corrected), and Warnings (verify and validate; correct it or explain it in Comments).
Whitespace errors are usually leading or trailing spaces in names or IDs; TRIM the column in Excel before uploading.
Inconsistent Logic usually means paired fields disagree, such as a receipt time that is blank when a receipt date is filled in. Check date and time pairs together.
