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Identifying and Fixing Data Errors in Readily

Work through scrubbing errors in the platform or in the downloadable error report.

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Written by Vishwa Akkati

Watch the full video: How to Identify and Fix Data Errors (4 min)

Once the template passes, Readily scrubs every row against the validation rules for that universe. There are two ways to review what it found: in the platform on the Data View, or in the Excel error report. Both show the same issues, so use whichever you prefer. The example below has 99 issues across 54 records.

Upload and let the scrub run

Upload your file as usual. Readily checks the template, ingests the rows and validates them. When it finishes you are on the Data View tab of the submission.

Upload and let the scrub run

Read the Issues panel

On the right, Validate rows lists each kind of issue with a count of affected rows: for example Inconsistent Logic (27 rows), Blank Field (5), Whitespace (3) and Character Limit (1). The spreadsheet on the left shows your data with problem cells highlighted.

Read the Issues panel

Filter to one issue type

Click an issue type, such as Whitespace, and the grid narrows to only the rows with that problem ("Showing 3 rows where Whitespace..."). Working one issue type at a time is much easier than scanning the whole file. Clear filter takes you back to all rows.

Filter to one issue type

Hover a cell to see the exact problem

Hover over any highlighted cell to read the specific error, for example "Column Enrollee Last Name has leading or trailing whitespace. Value: ' Anderson'". The message tells you the column, the rule and the offending value.

Hover a cell to see the exact problem

Drill into Inconsistent Logic by column

Large groups like Inconsistent Logic expand into a list of the columns involved (AOR/Equivalent notice Receipt Date, Time the request was received, and so on). Click one column to focus on just those rows and fix that issue completely before moving to the next column. Yellow Compliance Warning cells explain the rule that applies, such as when a field must be "None".

Drill into Inconsistent Logic by column

Mark warnings as reviewed

Warnings are flags to verify, not necessarily errors. When you have confirmed a value is correct, use Mark as reviewed; reviewed columns turn green in the list so you can see what is left.

Mark warnings as reviewed

Or download the error report

Click Download error report to get the same findings as an Excel workbook. It opens with an Overview & Instructions sheet that explains the universe, the lookback period and how to read the report.

Or download the error report

Use the Scrubbing Summary sheet

The Scrubbing Summary lists every check that ran, how many rows passed or failed, and the number of cell violations. Below it is a column-by-column breakdown so you can see, for example, that one row failed the Enrollee Last Name rule and which row it was.

Use the Scrubbing Summary sheet

Use the Scrubbing Data sheet

The Scrubbing Data (PASS-FAIL) sheet is the most useful view: your data with failed cells shaded red (fail) or orange (warning). Scroll to the far right for the Scrubbing Notes column, which lists every issue found on that row in plain language.

Use the Scrubbing Data sheet

Filter by color to work in batches

Use Excel's Filter by Color on any column to show only the red fails or only the orange warnings, then fix each batch in your source file.

Filter by color to work in batches

Fix the source file and resubmit

Make all corrections in your original file, not in the error report, and upload it as a new version on the same submission. Readily scrubs it again. Repeat until there are no fails and every warning has been checked.

Fix the source file and resubmit

Use Comments to ask questions or explain discrepancies

The Comments section at the bottom of the submission is shared with the health plan. Tag their team members to ask about a rule, or to explain a value that is correct but looks unusual, so the conversation stays attached to the submission.

Use Comments to ask questions or explain discrepancies

Tips

  • Three categories: Submission errors (the file itself, such as a template mismatch), Fails (a row breaks a required rule and must be corrected), and Warnings (verify and validate; correct it or explain it in Comments).

  • Whitespace errors are usually leading or trailing spaces in names or IDs; TRIM the column in Excel before uploading.

  • Inconsistent Logic usually means paired fields disagree, such as a receipt time that is blank when a receipt date is filled in. Check date and time pairs together.

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